From inbox to action, without the manual handling.
Policy servicing teams are flooded with emails and attachments for endorsements, cancellations, and COI requests. Indico turns them into structured, routed work, cutting backlog, reducing cycle time, and freeing up capacity.
Manual servicing
isn’t keeping up
Core systems are fast. Intake still isn’t. Teams open emails, scan PDFs, and rekey requests, slowing turnaround and risking retention.
Requests arrive unstructured
Endorsements, cancellations, and COI requests hit shared inboxes as emails, PDFs, forms, or phone transcripts.
Key details
are buried
Teams spend time digging through requests to find coverage changes, effective dates, or certificate holder info.
No consistent routing or prioritization
Routing depends on who sees it first — not business rules or urgency.
Delays frustrate agents and brokers
Slow response times put pressure on retention, especially for high-value accounts.Â
Faster answers, fewer handoffs
— from day one Â
Indico automates servicing intake across channels. We extract the request type, enrich it with critical data, and route it based on urgency, complexity, or line of business.
Ingest
Handle servicing emails, PDFs, forms, and portals.
Handle servicing emails, PDFs, forms, and portals Indico connects to shared inboxes and queues, unpacks attachments, and identifies request type the moment it arrives.
Enrich
Validate and enrich policy and request data.
Pulls fields like policy number, effective date, request type, named insured, and instructions – reducing rekeying and errors.
Decide
Route with confidence and context.
Each request is prioritized and routed to the right handler, with traceability and confidence scores included.
Real stories, real insights
The Unstructured Unlocked podcast
Real conversations with insurance leaders rethinking how decisions get made — from intake to insight.
Taming the messy middle with Nigel Walsh on intelligent insurance workflows and AI transformation
The next great transformation in insurance isn’t about modernization. It’s about orchestration. On the most recent episode of Unstructured Unlocked, we sat down with Nigel Walsh, Global Head of Insurance at ServiceNow, to explore how AI is reshaping the industry from the insi…
Listen now
The next great transformation in insurance isn’t about modernization. It’s about orchestration. On the most recent episode of Unstructured Unlocked, we sat down with Nigel Walsh, Global Head of Insurance at ServiceNow, to explore how AI is reshaping the industry from the insi…
Listen nowTerry Buechner (AWS) on the hidden headwinds of insurance modernization
In this episode of Unstructured Unlocked, Terry Buechner, Principal Insurance Specialist at AWS, joins to unpack the challenges and momentum behind mainframe and core system modernization in insurance. He shares why modernization is accelerating—driven by demographic shifts, ta…
Listen now
In this episode of Unstructured Unlocked, Terry Buechner, Principal Insurance Specialist at AWS, joins to unpack the challenges and momentum behind mainframe and core system modernization in insurance. He shares why modernization is accelerating—driven by demographic shifts, ta…
Listen now
